We will supply you with an 0800, 0845 or standard land line number dependant on requirements. This contact number is given to the tenant/customer to call for any out of hour’s emergencies relating to your works. It would normally be issued by yourselves on your notices to tenants.
Fridge magnets are also available with contact numbers printed on request; wording and logo is dependant on individual requirements. Additionally we offer handover/maintenance booklets - please enquire about this service. What Action Line requires from you You need to supply Action Line with the following information: Scope of works i.e. Kitchen/bathroom refurbishment Replacement heating systems (manufacturer's instructions for boiler system) Full rewire/partial rewire Window/Door replacement Re-roofing Any additional external works etc. A list of sub-contractors responsible for every element of work, including their out of hours contact details The name and contact details of your Contract/Site Manager responsible for the project, including site telephone and fax number. A monthly updated program of works with a list of property addresses Coordinating Defects We also offer our customer a daytime service coordinating and organizing the closure of defects. This service is tailored to your individual requirements. Hours are negotiable dependant on your needs.
The information we require to carry out the closure of defects is the same as the Out of Hours Service, plus the daytime contact details of the sub-contractors responsible for individual trades. Also we require updated lists/registers of property addresses at varying stages of the defects liability period. We will forward a report when all defects are completed for your reference.