We are a Company, operating Nationwide, offering a unique 24 hour service for clients wishing to develop and enhance their customer service reputation. We work as an extension of your business out of hours or as day time support. We will either follow your policies and procedures or we have our own procedures in place. We aim to fill the gap where it is needed most. By supporting tenants within the social housing sector whilst refurbishment

works are carried out in their homes. Also to provide new build clients with a quality answering service for their residents to call for support in an emergency or for assistance.  Action Line’s experienced staff are available 24 hours a day, to answer, assist and resolve tenants/residents complaints /concerns relating to our client’s works.   We provide a daytime answering service help desk for tenants/residents to report any problems or concerns. We provide an ‘Out Of Hours ‘service for tenants/residents to call with any emergencies relating to the work. We offer a daytime service coordinating the clousure of defects relating to refurbishment and new build works. We are working with Bullock and their clients, covering decent homes and new build projects throughout the West Midlands, East Midlands and North West Regions. We are working with Lovell Partnerships and their clients, covering decent homes and new build projects in the East Midlands and decent homes/defects in East Anglia. We are available for our customers to call 24 hours a day, 7 days a week, 365 days of the year.